Client Care Center
To find out more about Washington Federal or to speak with a representative about your account, please contact our Client Care Center Team.
Hours of Operation:
Monday - Friday: 7 am - 7 pm PT
Saturday - Sunday: 7 am - 6 pm PT
Homeowners having difficulties can contact us for guidance.
Are you having difficulty making your loan payments, or are you concerned about foreclosure and are seeking to explore alternate arrangements? Generally, in order to explore alternate options for making loan payments, we encourage you to contact the nearest Washington Federal branch, or call us toll-free at 1-800-324-9375.
Should you decide to explore potential options with us, please collect the following documents for presentation: (1) last 2 pay stubs and last 2 year’s W-2s, (2) if self employed, last 2 year’s tax returns and YTD profit/loss and balance sheet, (3) proof of other income (rental agreements, alimony, etc.), (4) last 2 bank and brokerage statements, (5) loan/creditor balances, account numbers, payments and (6) a list of other assets.
For a list of HUD-approved, nonprofit, home ownership counseling organizations, call toll free 1-800-569-4287. Or you may contact the Department of Financial Institutions, the Washington State Bar Association, or the statewide civil legal aid hotline for possible assistance or referrals.