Washington Federal - Contact Washington Federal for Help, Lost/Stolen Cards, or Guidance

Online Banking




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Contact Us

Our neighborhood branches welcome the opportunity to serve you and answer your questions.  To find one near you, please review our list of branch locations.  To reach our corporate headquarters, please email your comments, complaints or questions, or contact our Client Care Center.

Washington Federal
425 Pike Street
Seattle, WA  98101
1-800-324-9375

 

Client Care Center

To find out more about Washington Federal or to speak with a representative about your account, please contact our Client Care Center Team.

Hours of Operation:
Monday - Friday: 7 am - 9 pm PT
Saturday: 9 am - 5 pm PT
Sunday: 9 am - 5 pm PT

Federal Holiday Hours or Operation:
9am - 5 pm PT

  • Martin Luther King Day
  • President's Day
  • Memorial Day
  • Labor Day
  • Columbus Day
  • Veteran's Day

Phone: 1-800-324-9375
Email: info@wafd.com

Need help with online banking?

Personal Online Banking users: please call us at 1-800-324-9375 or you may send an e-mail to onlinebanking@wafd.com. We will respond to your email inquiry within 1-2 business days. 

Business Online Banking users: please call us at 1-800-324-9375 or you may send us an email at businessdepops@wafd.com. We will respond to your email inquiry within 1-2 business days.

Report a lost or stolen debit card right away.

To report lost or stolen debit cards, please call your local branch during normal business hours, or dial 1-800-523-4175.

Homeowners having difficulties can contact us for guidance.

 Are you having difficulty making your loan payments, or are you concerned about foreclosure and are seeking to explore alternate arrangements? Generally, in order to explore alternate options for making loan payments, we encourage you to contact the nearest Washington Federal branch, or call us toll-free at 1-800-324-9375.


Should you decide to explore potential options with us, please collect the following documents for presentation: (1) last 2 pay stubs and last 2 year’s W-2s, (2) if self employed, last 2 year’s tax returns and YTD profit/loss and balance sheet, (3) proof of other income (rental agreements, alimony, etc.), (4) last 2 bank and brokerage statements, (5) loan/creditor balances, account numbers, payments and (6) a list of other assets.

For a list of HUD-approved, nonprofit, home ownership counseling organizations, call toll free 1-800-569-4287. Or you may contact the Department of Financial Institutions, the Washington State Bar Association, or the statewide civil legal aid hotline for possible assistance or referrals.

Borrowers who are unable to afford their mortgage payments and who wish to avoid foreclosure should contact their nearest Washington Federal branch.

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